Refund policy

Request a return through Contact Us within 14 calendar days after delivery. Preference returns must be unopened, unused and have their tamper-evident seal intact. Include your order number and the item you wish to return. Contact us for authorization and instructions before sending anything back.

Opened or sprayed decants are final sale, including when you dislike the fragrance. This restriction does not apply to damaged, leaking, defective or incorrect items. Contact us with your order number and a description of the issue so we can arrange an appropriate replacement or refund.

For an authorized preference return, the customer pays return postage. Luxe Perfume Decants pays return postage for a damaged, leaking, defective or incorrect item. Follow our return instructions and use a ground or surface service suitable for perfume; do not send perfume by air.

Dispatch your authorized return within 7 calendar days after authorization. We inspect returned items and initiate an approved refund within 5 business days after inspection. Refunds go to the original payment method. Your payment provider may take additional time to post the credit. There is no restocking fee.

Original outbound shipping charges are not refunded for preference returns. For an error by Luxe Perfume Decants, applicable original outbound shipping charges are refunded where appropriate to resolve the affected order. These terms do not limit rights or remedies that cannot lawfully be excluded.

Return correspondence address:
Luxe Perfume Decants — Yohan Hernandez
9079 NW 111th Ter
Hialeah Gardens, FL 33018
United States